About Us

Greyhound Australia is the country’s only national coach company and has proudly connected Australians for over 110 years. In 2023, we began an exciting new chapter as part of the Entrada Travel Group, expanding our travel and tourism operations across Australia and New Zealand.

About The Role

Greyhound Australia are looking for full time and casual Customer Service Officers to join our reservations team.

We offer above award wages, free onsite parking, monthly BBQ's, reward and recognition initiatives, in-depth training and career progression. 

You will be working in a team that is focused on maximising our customer experience, your role will include the following:

• Providing consistently excellent customer service, in person and over the phone
• Processing of travel enquiries and bookings with accuracy utilising multiple software packages and booking systems
• Building relationships within travel agents and looking for opportunities to support the growth of our brand.
• Building rapport with all customers, including walk in clients to leave a lasting, positive impression of Greyhound Australia
• Converting customer enquiries into sales creating higher revenue and yield.
• Explaining fare rules and route options to customers
• Flexibility to work at our Pinkenba Office, Roma Street Bus Station and cover freight bookings when required.

The Person

To be successful in this role, you will be a motivated and enthusiastic individual who is passionate about communicating with diverse customers and proud to offer our Greyhound Services.

• Ideally you will have customer call centre experience and be able to take a high volume of calls each day 
• Advanced computer skills and ability to learn and use a variety of software packages
• Flexibility to work in our Travel and Call Centre 
• Flexibility to work a rotating roster e,g, different start and finish times to meet the needs of the business
• Flexibility to work within our Call Centre trading hours of Monday to Friday 8.00am to 5.00pm and Saturday 8.00am to 2.30pm. 
• Strong attention to detail
• Customer centric personality
• The ability to multitask while taking high level call volumes and responding to emails each day
• Problem solving skills
• The ability to quickly obtain knowledge of Greyhound fares, destinations and booking processes
• The ability to communicate with a high level of effective written and interpersonal skills
• A preparedness to take initiative and drive strong results

You will need to have a positive attitude, a willingness to be helpful and embrace our values of:

• Be safe
• Let’s collaborate
• Delight our customers
• Be accountable
• Be empowered
• Enjoy what you do

You will love meeting people from all walks of life! You will hold top class customer service skills with the ability to delight our customers. In addition, you will have outstanding communication, organisational and computer skills. You will be eager to deliver results and demonstrate a positive and professional work ethic through honesty, integrity and resilience.

We pride ourselves on the longevity of our employees and the enthusiasm they bring each and every day. Greyhound is a great place to work!

Apply

If you want to be a part of Greyhound's exciting future, please apply now with your resume.