The Company 

Greyhound Australia is Australia’s only national coach company and has been connecting Australia for over 110 years! 

We are focused on the future and intend to remain the industry leaders and proud ambassadors of this beautiful country we are lucky enough to experience and share everyday.

The Role

The role of the East Coast Operations Manager is to lead and deliver on key operational requirements of the Greyhound Australia National network on the East Coast Region.

The key deliverables focus on ensuring a safe and compliant operation, delivery of industry best customer experience whilst ensuring operational efficiencies and resource optimisation are maximised throughout the Eastern network.

This is a leadership role that will drive our culture, live our values and support our dedicated teams across a large geographical network.

Primary Purpose and Scope

Safety and Compliance  

• Ensure the safe and compliant delivery of all operations in your remit in line with relevant WHS Act, Codes of Practice, the National Heavy Vehicle Regulator and relevant State & Territory legislation, laws and regulations
• Take ownership and management of Greyhound’s Guardian Seeing Machine technology through following policy and procedure 
• Build and maintain a culture of ownership of safety across national operation and structure
• Collaboration with the National Safety and Compliance Manager and team to implement safety strategies and operational protocols to improve overall safety performance, risk management and compliance with all relevant legislation and laws
• Ensure all supervisors and operation co-ordinations are adhering to implementing fatigue management policies and legislative requirements
• Conduct regional depot audits, ensuring all required record keeping and documentation is up to date
• Ensure all depots within your remit are working in accordance with Greyhound Australia’s Enterprise Agreement 2023, including rosters adherence, correctly applied allowances, oversight of timesheets, budgeted hours and overall compliance

Leadership 

• Lead and mentor a geographically diverse team of supervisors, operations co-ordinators towards common company goals
• Work with supervisors and co-ordinators on employee engagement, reward and recognition, retention and overall employee job satisfaction
• Establish and maintain a culture aligned to our Company values
• Set and maintain performance standards and accountability across the regions that align to company values and strategy
• Manage direct reports’ performance and development through one-on-one meetings, coaching, guiding, nurturing and the identification of areas for development to deliver improved business outcomes
• Establish and maintain a performance-based team culture

Service Delivery

• Effective service delivery is crucial for customer satisfaction, retention, and the overall success of Greyhound’s organization.
• Establish and maintain robust processes and protocols to ensure the consistent delivery of operating standards across the national business
• Establish and maintain initiatives to ensure operational efficiencies and resource utilization are achieved to deliver the most efficient operation whilst achieving our desired customer service standards

Cross functional Collaboration   

• The role will interface with multiple stakeholder groups across the business and you will be required to effectively collaborate is critical
• Work with cross functional teams to establish operating protocols and processes to maximise business efficiency and financial returns
• Bring together team members with varied skills and knowledge to create more comprehensive and innovative solutions.

Communication

• Communicate messages and information clearly and concisely to avoid misunderstandings.
• Provide regular updates, consistency in communication is important as it helps to build trust and reliability overtime
• Be accessible and participate in active listening ensuring team members’ concerns, ideas, and feedback are listened too and acknowledged
• Show empathy, understand and acknowledge the emotions and perspectives of others.
• When required provide constructive feedback to help team members grow and improve.

 Financial Accountability

• Identify and implement initiatives to manage operating costs whilst still delivering on customer service delivery requirements
• Take ownership of the operational financial performance of Greyhound Depot Operations in line with budgets

Core Competencies:

• Leadership: Ability to inspire and lead a diverse team towards achieving common goals.
• Strategic Thinking: Capable of developing and implementing effective operational strategies.
• Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing operational issues.
• Adaptability: Ability to adapt to changing business environments and demands.
• Decision-Making: Strong decision-making skills, particularly in high-pressure situations.
• Customer Focus: Commitment to delivering high-quality service to internal and external customers.
• Safety - Take reasonable care for your health and safety in the workplace and the health and safety of others who may be affected by what you do or don’t do;

Skills

• Strong leadership and team management skills.
• Excellent strategic planning and analytical skills.
• Proficient in budgeting and financial management.
• Outstanding communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of industry regulations and best practices.
• Proficiency in using operational management software and tools.

Working Conditions

• This position requires regular travel across different regions.
• The role may involve working outside regular business hours to meet operational demands.

Duty of Care

• Take reasonable care for your own health and safety, and for the health and safety of others, while at work.
• Follow reasonable directions given by, or on behalf of, Greyhound on issues related to health or safety.

Experience required

• Knowledge of the Coach Transport Industry
• 5+ years’ experience in working in transport, logistics or similar industry
• Completion of competency “Administer the implementation of fatigue management strategies” or the ability to do so
• Commitment to compliance with company’s fatigue management and fitness for duty policies and procedures
• The ability to think strategically and see the big picture yet still understand the day to day needs and requirements of the business and allocate resources as required
• The ability to communicate, a preparedness to take initiative, a strong results orientation whilst demonstrating a professional work ethic
• A strong customer orientation and a preparedness to work with others to achieve results
• Intermediate to advanced computer skills (Microsoft Office and company systems)
• Knowledge of, and/or experience with, human resources, industrial relations and work health and safety practices, policies and procedures
• The ability to prioritise, multi-task and follow through on required actions
• Experience managing teams to achieve desired results
• Excellent communication skills across various levels of business
• Financial acumen

 Desirable experience

• Extensive experience within Transport and or Logistic industries

Our Values

• At all times behave in accordance with our company values: Be Safe; Let’s Collaborate; Delight Our Customers; Be Accountable; Be Empowered; and Enjoy What You Do.

If you would like to join an iconic organisation which values their employees than apply now!!!!