The Company 

Greyhound Australia is Australia’s only national coach company and has been connecting Australia for over 110 years! 

We are focused on the future and intend to remain the industry leaders and proud ambassadors of this beautiful country we are lucky enough to experience and share everyday.

The Role

This Business Developmnent Manager's position plays a key part in identifying and pursuing new business opportunities, managing domestic and international agent relationships, and supporting the development and execution of customer-centric solutions.

Working closely with internal stakeholders across Sales, Marketing, Freight, Finance, and Operations, the Business Development Manager will actively contribute to budgeting, forecasting, reporting, and the execution of growth strategies. The role also requires deep engagement with relevant markets to monitor trends, threats, and opportunities that inform product and service development.

Primary Purpose and Scope 

Business Development & Strategic Partnerships

• Deliver financial revenue KPIs and provide monthly performance reports.
• Maintain and manage a dynamic pipeline of sales activity through an opportunity register.
• Identify and secure strategic partnerships (e.g., international agents, hostels, travel agents, cruise companies, schools, industry groups).

Customer Proposals & Pricing

• Prepare tailored customer proposals and pricing models
• Respond to sales leads in a timely and professional manner.
• Develop EOIs and proposals for prospective new agents
• Build and manage a market intelligence database covering pricing, competition, and customer expectations.
• Represent Greyhound at trade shows and industry functions as a key brand ambassador.

Operational Solutions & Implementation

• Develop and coordinate operational solutions for group bookings
• Engage with local operations and customer service teams to ensure smooth delivery of new business solutions.
• Drive continuous improvement initiatives across quoting, pricing, reporting, and customer experience.

Account Management

• Act as the primary point of contact for key partners and agent groups.
• Build and sustain strong relationships with trade partners and inbound operators.
• Develop and execute account management plans to exceed sales KPIs.
• Support onboarding and relationship management of domestic and international agents.

Marketing Collaboration & Product Administration

• Collaborate with Marketing to deliver compelling campaigns and retail activations.
• Contribute to UAT for new marketing and sales tools or initiatives.
• Maintain and implement updates across products, including Tickets, Passes, Packages & Freight.
• Create and manage special rates, promotions, and seasonal offers.

 Qualifications and Experience

•  5+ years’ experience in business development, account management or sales within the travel, transport, or tourism sectors.
• Proven experience achieving revenue targets and managing B2B relationships.
• Strong commercial acumen, with the ability to develop proposals and pricing models.
• Demonstrated ability to engage and negotiate with stakeholders at all levels.
• Experience with CRM systems and booking platforms.
• Tertiary qualification in business, marketing, tourism, or related field.
• Ability to travel as required to build and maintain relationships both locally and internationally
• Professional communication with the ability to write detailed reports and present to customers and key stakeholders
• Experience with computer software and the ability to learn, Interbus, Passmaintain, GX Online, SQL Management Server, Pronto etc.
• Hunter mindset
• Proficient in budgeting, forecasting and financial management.

Working Conditions

• This position requires domestic and internation travel
• The role involves working outside regular business hours
• Hybrid role - with working from hone days

Our Values

• At all times behave in accordance with our company values: Be Safe; Let’s Collaborate; Delight Our Customers; Be Accountable; Be Empowered; and Enjoy What You Do.

If you would like to join an iconic organisation which values their employees than apply now!!!!