Greyhound Australia

Greyhound Australia is the country’s only national coach company and has proudly connected Australians for over 110 years. In 2023, we began an exciting new chapter as part of the Entrada Travel Group, expanding our travel and tourism operations across Australia and New Zealand.

Safety is at the heart of everything we do at Greyhound Australia, and we’re proud to lead the industry with Guardian Seeing Machine technology fitted across our entire coach fleet—part of our ongoing commitment to care and safety for our people and our customers.

We’re focused on the future and proud to be ambassadors of the beautiful country we share and explore every day.  When you join us, you don’t just see Australia—you feel the heart of Australia and now is a fantastic time to join our growing organisation!

Role Context: Sales Operations & Yield Analyst

Drive growth. Deliver insights. Make an impact.

We’re looking for a detail-driven and analytical professional to join our Sales team as a Sales Operations & Yield Analyst. In this role, you’ll play a key part in driving revenue growth and optimising yield across Greyhound Australia.

Working closely with our Marketing, Customer Service and Operations teams, you’ll provide accurate reporting, forecasting and data analysis that inform key business decisions and uncover new opportunities for growth.

Reporting to the Head of Sales, you’ll be part of a small, high-performing team alongside a Pricing & Yield Manager and a Partnerships Manager, delivering exceptional analysis and insights that shape Greyhound’s commercial strategy.

If you’re passionate about turning data into action, thrive in a collaborative environment, and enjoy influencing business outcomes through analytics — this role is for you.

Primary Purpose and Scope

• Weekly and monthly analytical reporting on sales, products, promotions, and performance (by channel, product, competitor activity, budget vs sales).
• Regular ticket pricing review & optimization to ensure yield maximization.
• Monthly & ad-hoc review of competitors, including price & route checks.
• Create, implement, and manage special rates, promotions, and discounts.
• Review service performance regularly and make recommendations for changes if necessary.
• Provide product and system support across departments.
• Management of allotments/pre-booked group travel.
• Maintain and implement product updates for Third-Party Suppliers, Pass, Package, and Special Products.
• Develop process documentation, policies and system processes for all department systems and activities.
• Support the team in developing yield strategy and pricing.
• Analyst of forward sales position, load performance & projected performance & profitability outcomes
• Regular presentation, communication and staff briefings on ticket and yield management

Competencies and Experience

• Strong technical & analytical skills including SQL, Excel and PowerBI
• Genuine team player with the ability to work independently
• Attention to detail
• Curious, commercially aware
• Comfortable interpreting complex data and influencing decisions
• Service-oriented and responsive
• Process-improvement focused
• Excellent written communication and training skills
• Advanced problem solving skills through critical thinking and analysis

About You:

Qualifications

Ideally, degree qualified in Business, Science and further study in Data Science, Analytics or a similar field.

To be successful in this role, you will be a motivated and enthusiastic and ready to live and breathe our values:

• Be safe
• Let’s collaborate
• Delight our customers
• Be accountable
• Be empowered
• Enjoy what you do

If you want to be part of the exciting future of Greyhound, apply with us now!